Dispute Resolution

At CheckMyRate, we are committed to providing high-quality services and ensuring customer satisfaction. However, we understand that concerns or disputes may occasionally arise. This page outlines our process for handling disputes and ensuring a fair resolution.

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How to Raise a Concern

If you have a complaint or dispute regarding our services, please contact us first:

• Email: info@checkmyrate.au
• Phone: 1300 200 088
• Address: Level 2, 696 Bourke Street, Melbourne VIC 3000 Australia

To help us resolve your concern efficiently, please provide necessary details:

• Your full name and contact details
• A detailed description of the issue
• Any relevant supporting documents

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Our Complaint Handling Process

• Acknowledgment: We will acknowledge receipt of your complaint within 7 business days
• Investigation: Our team will review the details and work on finding a resolution
• Response: We aim to provide a resolution or update within 7 business days. If more time is needed, we will keep you informed

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External Resolution Options

If you are not satisfied with our response, you may escalate your complaint to Australian Financial Complaints Authority (AFCA):

• Phone: 1800 931 678
• Website: www.afca.org.au
• Mail: GPO Box 3, Melbourne VIC 3001

AFCA provides independent dispute resolution for financial service complaints and is free for consumers.

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Commitment to Fair Resolutions

We take all complaints seriously and are committed to resolving them fairly, transparently, and in line with industry regulations.

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If you have any concerns, please don’t hesitate to reach out—we’re here to help.